Cancellation Policy *
You can cancel outside of 30 days prior to your arrival date and receive a FULL 100% refund of your reservation deposit. If you cancel inside 30 days, you will be refunded 75% of your reservation amount. Once we have charged your full balance on the second Monday prior to your arrival you are responsible for the full amount should you cancel. HOWEVER, if we are able to rebook the dates, all funds will be returned in full, or on a prorated basis depending on the number of nights you booked that we were able to re-book. ***If you are booked during SXSW, ACL Fest or F1 races and cancel inside the 90 day window, you will be responsible for the entire reservation amount unless alternative arrangements are made in which case you are entitled to a full refund.***
Pet Policy *
We welcome your pets! However, we do have to put in quite a bit of extra detailed cleaning to get it ready to go for our next guests, so we charge $50 for any stay under a week, and $100 for over a week for cleaning and normal wear and tear, not including any damages. A $300 pet deposit is required and will be returned within 72 hours of departure, as long as we don't have to replace any furnishings, including linens, or have to do extra carpet cleaning due to excess dirt or animal odor. We ask that you keep your pets off the furniture and keep them in a crate or in the kitchen with a gate when you aren’t with them.
Noise Policy *
The City of Austin enforces a 10:30PM noise curfew that all guests and residents must abide by. We take this very seriously, out of respect for our neighbors and other guests staying with us. If we receive a complaint, we will address the issue with the primary renter. A second complaint may result in immediate eviction without refund.
Damage Deposits *
While we do not charge a separate deposit, except for those with pets, we do keep the primary renters credit card on file and reserve the right to run an authorization on the credit card for up to $500 as a deposit, at our discretion, especially for those paying with cash. This is not a charge, just an authorization to make sure the card works. No damage charges will be accessed provided no damage is done to the condo or its contents beyond normal wear and tear, there is no excess mess (including cigarette butts on the grounds) or negligence and all keys are returned to the lock box upon check out. A $300 pet deposit is required and will be returned within 72 hours of departure, as long as we don't have to replace any furnishings, including bedding, or have to do extra carpet cleaning due to excess dirt or animal odor.
Liability and Indemnification *
All of our condos are privately owned by Peach and Cynthia Reynolds and we are not responsible for any accidents, injuries or illness that occurs while you are on the premises. Nor are we responsible for the loss of personal belongings or valuables. It is understood that all guests (registered or not) are expressly assuming the risk of any harm arising from their use of the property. We also want you know that we will occasionally UPGRADE you into one of our larger units, if the situation exists to accommodate other renters.
Thank you for completing our Online Rental Agreement! We look forward to having you in and if you have any questions please let us know. We'll be in touch soon with more information about your stay.
Cynthia, Peach and Jay